Privacy Policy for AM Skips (Pty) Ltd

Effective Date: 02/12/2024

At AM Skips (Pty) Ltd ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including hiring a skip, visiting our website, online booking, WhatsApp booking or interacting with our customer support/sales team.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, address, email address, phone number, and any other information you provide when requesting a quote, making a booking, or contacting us.
  • Payment Information: Credit or debit card details, billing address, and payment history.
  • Usage Data: Information on how you interact with our website or services, including IP address, browser type, operating system, and browsing habits through cookies or similar technologies.
  • Location Data: If you enable location services on your device, we may collect your location data to provide more accurate service estimates or assist in directing our vehicles for delivery and pickup.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and maintain our skip hire and waste management services.
  • To process your bookings, payments, and invoices.
  • To respond to customer service inquiries, requests, and support.
  • To improve and personalize your experience on our website or app.
  • To send notifications about your order or changes to our services.
  • For marketing and promotional purposes (with your consent, where required by law).
  • To ensure compliance with local regulations and waste management laws.
  • For internal analysis and reporting.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist us in operating our business, including payment processors, delivery services, and waste disposal partners.
  • Legal Obligations: We may disclose your data when required by law or if necessary to protect our rights, comply with legal processes, or enforce our terms and conditions.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: You can request that we delete your personal data, under certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal data.
  • Objection: You can object to us processing your personal data.
  • Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you.

If you make a request, we will respond within [insert number of days, e.g., 30 days]. If you are located in the European Economic Area (EEA), please note that we comply with the GDPR.

6. Security of Your Data

We take the security of your personal data seriously. We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and improve our services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We recommend reviewing the privacy policy of every site you visit, as we are not responsible for the privacy practices of third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date of this policy. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

AM Skips (Pty) Ltd
5 Industrial Rd
George
6529

Email: info@amskips.co.za

Tel: 078 154 9692